Patient Access & Scheduling Specialist

Reading Hospital; Reading (Berks County); On-site; USD 21,000 - 28,000; Full time

Job summary

Reading Hospital, part of Tower Health, is seeking a Patient Services Representative to provide patient registration, scheduling, and frontline customer service in a fast-paced admissions setting.

Duties include collecting insurance information, handling preauthorizations, collecting copays and balances, and scanning documents into the EMR, with a focus on courteous, accurate service for patients and families.

Qualifications

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Responsibilities

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Skills

Customer service

Detail oriented

Excellent communications

Excellent interpersonal

General clerical

Medical terminology

Microsoft Office

Multi line telephone

Multitasking

Organizational skills

Education

High School Diploma or GED

BLS Certification

Tools

EMR systems

Microsoft Office Suite

Computer navigation

Job description

Reading Hospital, part of Tower Health, is seeking a Patient Services Representative to provide patient registration, scheduling, and frontline customer service in a fast-paced admissions setting.

Duties include collecting insurance information, handling preauthorizations, collecting copays and balances, and scanning documents into the EMR, with a focus on courteous, accurate service for patients and families.