Patient Services Representative - Cardiology

Reading Hospital; Reading (Berks County); Sur place; USD 35 000 - 45 000; Plein temps

Résumé du poste

Reading Hospital is seeking a Patient Services Representative to support patient registration, scheduling, and front-desk duties within our hospital’s patient access team.

You will verify insurance, collect copays, process preauthorizations, and scan documents into the EMR, ensuring accurate records and courteous service to patients, families, and providers.

This role emphasizes teamwork, attention to detail, and the ability to handle multiple tasks in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• No prior experience required.
• BLS Certification may be required per department.

Responsabilités

• Register patients and verify insurance information.
• Schedule appointments and coordinate with care teams.
• Collect copays and balance payments.
• Process preauthorization requests.
• Scan documents into the EMR and maintain accurate records.
• Provide friendly, courteous service to patients, families, and staff.

Connaissances

Computer Skills

Customer Service

Attention to detail

Communications

Interpersonal Skills

Clerical Skills

Medical Terminology

MS Office

Phone Skills

Multitasking

Organization

Formation

High School Diploma

GED

Outils

EMR Systems

Description du poste

Job Summary

• The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
• Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
• Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
• The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

Qualifications

Education Requirements

• Completes and maintains all competencies and trainings as required for role.
• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• No experience

Certification and Licensure

• BLS Certification - Based on department

Required Skills

• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Medical Terminology
• Microsoft Office Applications
• Multi Line Telephone Operational Skills
• Multitasking
• Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour