Patient Access & Scheduling Specialist

CommonSpirit Health; Rancho Cordova (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

CommonSpirit Health in Rancho Cordova, CA is seeking a Medical Assistant Patient Service Representative to streamline patient access and care coordination. You will handle high volumes of patient interactions, schedule and register appointments, and ensure accurate communication with physicians and departments.

The role requires completion of an accredited Medical Assistant program, a high school diploma or GED, and at least 6 months of scheduling experience.

Qualifications

• High school diploma or GED required.
• Formal Medical Assistant program completion required as per HR.
• Minimum 6 months scheduling patient appointments.
• Experience with Windows-based and web-based applications.

Responsibilities

• Schedule and register appointments and process cancellations.
• Answer and screen calls professionally and manage communications.
• Document interactions and relevant findings in patient records.
• Provide lab and radiology results within policy guidelines.
• Strive for first-call resolution and escalate complex issues as needed.

Skills

Communication

Customer service

Problem solving

Independent work

Education

High school diploma

Medical Assistant program

Tools

Windows OS

Web-based applications

Job description

CommonSpirit Health in Rancho Cordova, CA is seeking a Medical Assistant Patient Service Representative to streamline patient access and care coordination. You will handle high volumes of patient interactions, schedule and register appointments, and ensure accurate communication with physicians and departments.

The role requires completion of an accredited Medical Assistant program, a high school diploma or GED, and at least 6 months of scheduling experience.