Patient Access & Scheduling Specialist

Orlando Health; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health Physician Associates in Central Florida is seeking a Scheduling/Registration Specialist to accurately gather patient demographics, verify insurance, and schedule diagnostic procedures. You will manage reschedules and cancellations while ensuring clear communication of prep information and arrival details.

The role requires familiarity with DDE, Passport, Omega, Orbit/Nova/ESI and at least one year of clinical registration or scheduling experience, with a high school diploma.

Qualifications

• High School graduate or equivalent.
• Thorough knowledge of DDE, Passport, Omega, Orbit/Nova/ESI (may not be required in a practice setting).
• One (1) year of clinical registration, scheduling or closely related experience required.

Responsibilities

• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis.
• Demonstrates self-direction, personal accountability and the quality of patient business and departmental maintenance.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Demonstrates in depth knowledge of ancillary departments.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.

Skills

Attention to detail

Communication skills

Problem solving

Education

High School diploma or equivalent

Tools

DDE

Passport

Omega

Orbit/Nova/ESI

Job description

Orlando Health Physician Associates in Central Florida is seeking a Scheduling/Registration Specialist to accurately gather patient demographics, verify insurance, and schedule diagnostic procedures. You will manage reschedules and cancellations while ensuring clear communication of prep information and arrival details.

The role requires familiarity with DDE, Passport, Omega, Orbit/Nova/ESI and at least one year of clinical registration or scheduling experience, with a high school diploma.