Scheduling & Registration Specialist | Outpatient General Surgery | Rockledge, FL

Orlando Health; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Orlando Health is seeking a Scheduling/Registration Specialist to ensure accurate registration and scheduling of diagnostic and interventional procedures at our Orlando campus.

The role emphasizes precise data entry, timely patient communication, and collaboration with the Patient Access team to support smooth departmental operations.

Qualifications

• Gathers and inputs patient demographics accurately.
• Verifies insurance/authorizations for procedures.
• Schedules, reschedules and cancels diagnostic and interventional procedures.

Responsibilities

• Efficiently gathers and inputs patient demographics and insurance information.
• Communicates prep details, arrival time, and location to patients.
• Maintains and processes charge management daily.
• Coordinates with Patient Access and clinical departments to resolve scheduling issues.

Skills

Patient data entry

Insurance verification

Scheduling & rescheduling

Phone/electronic communication

Education

High School diploma or equivalent

Tools

DDE

Passport

Omega/Orbit/Nova/ESI

Job description

Position Summary

The Scheduling/Registration Specialist is responsible for effective registration and scheduling of diagnostic and interventional procedures.

Responsibilities

Education

• High School Graduate or equivalent.

License & Certification

• None.

Experience

• Must have a thorough knowledge of DDE, Passport, Omega, Orbit/Nova/ESI (may not be required in a practice setting)
• One (1) year of clinical registration, scheduling or closely related experience required.

Qualifications

• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis.
• Demonstrates self-direction, personal accountability and the quality of patient business and departmental maintenance.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Demonstrates in depth knowledge of ancillary departments.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.