Patient Access Representative

Toa; Nashville (TN); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Training in Brentwood

Travel for training

Job summary

TOA in Nashville, TN is seeking a Patient Access Representative to join our expanding team and advocate for patients by connecting them to the best care. You will answer inbound calls, collect demographics and insurance data, and schedule appointments using NextGen while maintaining a courteous, professional tone.

The ideal candidate has strong customer service skills, is highly organized, and proficient with MS Office. Prior EMR experience (NextGen or similar) is preferred.

Qualifications

• Provide excellent customer service daily.
• Maintain a professional and empathetic tone during phone interactions.
• Be highly organized and detail-oriented.
• Proficient with MS Office applications (Excel, Word, etc.).
• Experience with EMR systems such as NextGen preferred.

Responsibilities

• Answer inbound calls from new and existing patients.
• Obtain patient demographics and insurance information.
• Listen to patient medical history and schedule appointments.
• Schedule appointments through NextGen and coordinate with physicians.
• Deescalate conflicts and resolve patient issues.
• Maintain accurate records across multiple systems.

Skills

Customer service

Multitasking

Organization

MS Office

NextGen EMR

Teamwork

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

NextGen EMR

Microsoft Office

Job description

Locations

Showing 1 location Nashville - One City
8 City Boulevard
Nashville, TN 37209, USA
Nashville - One City
8 City Boulevard
Nashville, TN 37209, USA
+0 more locations
less locations

• Hybrid
• Travel Required : Yes
• Full-Time
• Requisition #: PATIE001353

Description

Join our rapidly expanding TEAM as we continue to grow and celebrate 100 years of serving our Communities!

The TOA Patient Access Representative is our patients' biggest advocate. This role provides patients with top notch customer service and understands TOA physicians, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.

• Answer inbound calls from new and existing patients
• Obtain patient demographics and insurance information
• Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
• Dissect pertinent details such as patient address, availability, and specialty required in order to find the most convenient and effective appointment for the patient
• Schedule patient appointments through NextGen
• Use critical thinking and your expertise within TOA guidelines to arrive at solutions for patients- even if that means finding a creative resolution
• Maneuver between multiple screens and multiple systems when documenting information and searching for physician availability
• Review online appointment requests and schedule those appointments
• Handle inbound referrals for your designated physician(s)
• Respond effectively to time sensitive email communication
• Deescalate conflict independently with disgruntled patients
• Other duties as assigned

Requirements

• You have the drive to provide excellent customer service and execute that on a daily basis
• It comes natural for you to maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you’re multi-tasking
• You enjoy corresponding over the phone
• You’re very organized and pay close attention to detail
• Working with computers comes easy to you- you know the basics of
• Microsoft programs such as excel, word, and office
• You enjoy being a part of a team that works collaboratively to achieve goals
• You successfully work across boundaries, including other TOA roles and clinics
• Knowledge of patient appointment scheduling is a plus
• Previous experience working with an EMR, such as NextGen (or similar documentation systems) is preferred
• High school degree is required, a college degree is preferred

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers.

Travel Required

Yes . Must be willing to travel to Brentwood for initial training onsite

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.