Patient Access Specialist, UroGyn, Downtown Nashville

Heritage Medical Associates; Nashville (TN); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Heritage Medical Associates in Nashville seeks a Clinical Scheduler to manage patient flow from arrival to departure, handle calls, schedule appointments, and document in the EMR system with accuracy and courtesy.

The role requires a high school diploma, at least two years in a physician’s office, strong phone and typing skills (25 wpm), and familiarity with insurance verification and referrals to support smooth operations.

Formación

• Two years’ experience in a physician’s office.
• Excellent phone skills and customer service.
• Ability to type at least 25 words per minute.
• Proficient in EMR documentation and scheduling workflows.

Responsabilidades

• Answer incoming calls and route to appropriate personnel.
• Schedule and manage patient appointments per provider instructions.
• Review lab results and correspondence in patient records.
• Document messages and prescription changes in EMR.
• Verify insurance status and pre-authorizations when needed.

Conocimientos

Phone etiquette

Medical office experience

Typing

EMR systems

Scheduling software

Insurance verification

Customer service

Communication skills

Educación

High school diploma or equivalent

Herramientas

EMR software

Scheduling system

Descripción del empleo

SUMMARY: The Clinical Scheduler is responsible for effectively and professionally managing patient flow from arrival to departure; performing various clerical duties; deals with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations. Handles incoming calls, schedules appointments, returns calls from patients, calls in prescriptions/changes as well as other phone responsibilities. Other duties may be assigned.ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel.Schedule appointments according to doctor’s instructions and/or template in the Patient/Practice Management (Scheduling) system.Review and scan all lab results, correspondence and necessary documents in patient record.Handle incoming calls—take complete and accurate phone messages including caller’s name, telephone number. For sick calls include signs and symptoms, drug allergies, present medications, and pharmacy phone number. Prescription refills need to include name of drug, dosage, frequency and pharmacy phone number. Document appropriately in EMR system.Return patient calls in a timely mannerCall in prescriptions/changes according to doctor’s instruction (doctor’s order). Document appropriately in EMR system.Check for accuracy of insurance status, eligibility, account information, and all vital statistics.Complete referrals and pre-certifications in a timely manner—should have a good understanding of all insurance companies and referral/ pre-certifications requirements.Must have predictable and consistent attendanceSECONDARY DUTIESOpen mail daily.Maintain a clean and orderly work area.Check for accuracy of insurance status, eligibility, account information, and all vital statistics.SUPERVISORY RESPONSIBILITESThis job has no supervisory responsibilities.QUALIFICATIONSAbility to cope with busy, challenging office environment.Strong phone skillsPleasant, courteous personalityBasic typing and computer skills, (Patient/Practice Management (Scheduling) & Electronic Med. Records experience helpful) minimum 25 wpm typingAbility to communicate effectively both written and verbally.Minimum of two years’ experience in a physician’s office.EDUCATION and/or EXPERIENCEHigh school education or equivalent.3-5 years’ experience office environment in the medical field.KNOWLEDGE, SKILLS AND ABILITIESSkill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to recognize problems and recommend solutions. Ability to interpret, adapt and apply guidelines and procedures. Finally, articulate speech and pleasant, professional manner are necessary.CERTIFICATES, LICENSES, REGISTRATIONSHealthcare Provider BLS CertificationPHYSICAL DEMANDSMust be able to stand/sit for 8 to 10 hours a dayRequires regular walking, bending, pushing, pulling and liftingMust be able to lift at least 10-15lbsMust be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chairMust be able to assist patient with turning/positioning on exam tableMust be able to push patient in wheelchairMust be able to manipulate objects—reaching, grasping, handlingMust exhibit good communication skills—understand, respond and translate into actionWORK ENVIRONMENTClinical setting; exposure to communicable diseases, medical preparations and other conditions common to a clinical environment.