Patient Access & Scheduling Specialist

Optum

Muncie (IN)

On-site

USD 22,000 - 40,000

Full time

15 hours ago

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Benefits offered by this job

Paid Time Off

Medical plan options

Dental insurance

Vision insurance

Life & AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Muncie, IN is seeking a Patient Services Representative to join a collaborative office with other medical professionals. You will greet patients, assist with intake, collect payments, schedule appointments, and manage medical records, ensuring timely scanning and filing.

This full‑time role offers a comprehensive benefits package and growth opportunities. The position requires a high school diploma or GED and 1+ year of customer service experience; preferred experience in

Qualifications

High School Diploma or GED required.
1+ years of customer service experience.

Responsibilities

Greet patients as they arrive and manage wait time
Assist patients with intake processes including copying required documents
Collect co-payments, co-insurance and deductibles and issues receipts
Manage cashier box and daily deposits according to company policies
Process walk-in patients and visitors
Scheduling and rescheduling appointments
Manage medical records (maintains, files/scans, prepares for schedule)
Ensure all correspondence is scanned and/or filed in timely manner
Process requests for medical records release and maintain appropriate logs, etc.
Perform all other related duties as assigned