Patient Access & Scheduling Specialist

Independence Health System; Latrobe (Westmoreland County); On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Health System in Latrobe, PA, is seeking an administrative professional to support the Physician Practice with direct patient contact, scheduling, and billing responsibilities. The role emphasizes accurate demographic and insurance data collection and efficient appointment coordination.

The position requires strong customer service, organizational, and communication skills, with adherence to protocols and quality standards in a clinical setting.

Qualifications

• High School Diploma, GED or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Responsibilities

• Ensure positive customer service atmosphere in reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information.
• Interview and pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visit based on diagnosis given.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.

Skills

Customer service

Communication

Leadership

Critical thinking

Education

High School Diploma or GED

Job description

Independence Health System in Latrobe, PA, is seeking an administrative professional to support the Physician Practice with direct patient contact, scheduling, and billing responsibilities. The role emphasizes accurate demographic and insurance data collection and efficient appointment coordination.

The position requires strong customer service, organizational, and communication skills, with adherence to protocols and quality standards in a clinical setting.