Patient Access & Scheduling Specialist

OrthoNY, LLP.; Latham (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

OrthoNY, LLP. is seeking a friendly Patient Service Representative to greet patients, collect registrations, and support front-desk operations. This role focuses on accurate data entry, billing support, and coordinating with clinical staff to ensure efficient patient flow.

The position requires professional communication, HIPAA compliance, and the ability to travel to multiple OrthoNY locations as needed. Monday–Friday, 8:00am–4:30pm, with duties across reception and payment processing.

Qualifications

• High School diploma required; some higher education preferred.
• Experience with EMR/PM systems.
• Strong customer service skills.
• Excellent written and verbal communication.
• Highly organized with attention to detail.
• Ability to travel to multiple OrthoNY locations.

Responsibilities

• Prepare appointments for the following day and verify data completeness.
• Greets patients promptly and professionally; answers calls.
• Review data/forms with patient for accurate records in EMR.
• Collect copayments and balance payments.
• Operate the practice management system per SOPs.
• Coordinate with other departments to ensure smooth patient flow.
• Reconcile daily payments and generate batch reports.
• Schedule follow-up tests and appointments as needed.
• Print or portal-send patient handouts.
• Maintain confidentiality and HIPAA compliance.
• Keep workspace neat and restock as needed.
• Travel to other OrthoNY offices as required.

Skills

Customer service

HIPAA compliance

Phone etiquette

EMR/PM experience

Data entry accuracy

Multitasking

Communication skills

Education

High School Diploma

Some college or higher education

Tools

EMR/PM software

Job description

OrthoNY, LLP. is seeking a friendly Patient Service Representative to greet patients, collect registrations, and support front-desk operations. This role focuses on accurate data entry, billing support, and coordinating with clinical staff to ensure efficient patient flow.

The position requires professional communication, HIPAA compliance, and the ability to travel to multiple OrthoNY locations as needed. Monday–Friday, 8:00am–4:30pm, with duties across reception and payment processing.