Patient Access - Medical Office Associate

Astera Cancer Care; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Cancer & Hematology Centers is seeking a Patient Access Medical Office Associate to be the first point of contact for patients across Michigan locations, including Lansing. The role emphasizes accurate intake, scheduling, and records coordination in a fast-paced oncology setting.

Ideal candidates bring 1–2 years in a medical office, comfort with EMR systems, and strong communication skills. A high school diploma is required, with associate degree preferred; medical assistant certification is a

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 1–2 years of medical office experience preferred.
• Comfort with EMR systems.
• Medical assistant certification is a plus.
• Strong communication and multitasking abilities.

Responsibilities

• Serve as the first point of contact for patients navigating appointments and intake.
• Coordinate provider schedules and ensure timely scheduling of new patients.
• Verify patient demographics and insurance information.
• Gather medical records and manage intake documentation.
• Answer and direct calls, take messages, and manage consult requests.
• Maintain and organize medical records and correspondence.
• Collaborate with care team to ensure a seamless patient experience.

Education

High school diploma or equivalent

Associate degree

1–2 years of medical office experience

EMR experience

Medical assistant certification (a plus)

Strong communication skills

Tools

EMR systems

Job description

## Patient Access - Medical Office AssociateApplylocations: Grand Rapids, MI: Big Rapids, MI: Lansing, MI: Flint, MItime type: Full timeposted on: Posted Yesterdayjob requisition id: R-0000023792Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you’re going through and can offer compassion and resources to help. To us, it’s important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.**Job Description:**Join our team as the first point of contact for patients navigating one of the most important moments in their care journey.## About the RoleCancer & Hematology Centers (CHC) is looking for a detail-oriented, patient-focused Patient Access MOA to join our team. In this role, you'll be a key part of the patient experience from the very first phone call through scheduling, records coordination, and ongoing support. You'll work closely with referring providers, clinical teams, and patients to make sure every step of the intake process runs smoothly.This is a great opportunity for someone who enjoys variety in their day, thrives in a fast-paced medical office environment, and wants to make a meaningful difference for patients and families during a critical time in their lives.## What You'll Do* Serve as a liaison between CHC and referring provider offices regarding referrals and new patient appointments* Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists* Verify patient demographic and insurance information and gather medical records to complete the intake process* Answer and direct incoming calls, take accurate messages, and manage hospital consult requests* Maintain medical records through scanning, filing, and organizing patient documentation* Manage correspondence, mail, and medical records requests, including coordination with outside offices* Collaborate with care team members to ensure a seamless, well-coordinated patient experience* Support quality improvement efforts that make care more efficient and patient-friendly## What You Bring* High school diploma or equivalent (required)* Associate degree (preferred)* 1–2 years of experience in a medical office or similar environment (preferred)* Comfort working with electronic medical records (EMR) systems* Medical assistant certification is a plus* Strong communication skills and the ability to juggle multiple priorities with care and accuracy* A genuine interest in supporting patients through an important and often emotional part of their healthcare journey## Why CHCAs part of Cancer & Hematology Centers, an affiliate of OneOncology, you'll join a mission-driven team dedicated to delivering compassionate, high-quality cancer and blood disorder care across Michigan. We invest in our staff through ongoing training and development, and we're proud of the close-knit, supportive culture across our clinic teams.