Patient Access & Scheduling Specialist

SIHF Healthcare; Gartside (IL); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

FSA

HSA

Life Insurance

Disability Insurance

401(k)

PTO

Parental Leave

Tuition Reimbursement

Job summary

SIHF Healthcare Belleville Peds & Adol Health Center is seeking a full-time clerical professional. You will handle patient registrations, scheduling, payments, and processing of medical records in a busy pediatrics/adolescent clinic.

The role requires managing high-volume calls, ensuring accuracy and confidentiality, and using Athena and Dentrix for scheduling and charting. Monday–Friday dayshift with comprehensive benefits and growth opportunities within SIHF Healthcare.

Qualifications

• Basic keyboard/data entry skills; note taking; computer and telephone skills.
• Must possess knowledge of basic medical terminology.
• Must possess knowledge of basic telephone and paging systems, and routing calls.

Responsibilities

• Provide superior service to all customers.
• Handle a high volume of calls requiring good judgement and decision-making, including calls to physicians, patients, families, pharmacies, and other health-related agents.
• Create a patient case, document as requested, and verify insurance information.
• Notify new patient of prescription preferences, if applicable.
• Schedule and confirm patient appointments and interpreter services, if applicable.
• Process patient payments, co-pays and balances owed, including smart pay.
• Scan and file documents into electronic chart and ensure chart accuracy.
• Maintain confidentiality of patient records and ensure proper workflow in Athena/Dentrix.

Skills

Data entry

Medical terminology

Phone systems

Communication

Education

High School Diploma

Tools

Athena

Dentrix

Job description

SIHF Healthcare Belleville Peds & Adol Health Center is seeking a full-time clerical professional. You will handle patient registrations, scheduling, payments, and processing of medical records in a busy pediatrics/adolescent clinic.

The role requires managing high-volume calls, ensuring accuracy and confidentiality, and using Athena and Dentrix for scheduling and charting. Monday–Friday dayshift with comprehensive benefits and growth opportunities within SIHF Healthcare.