Patient Access & Scheduling Specialist

Hoag Hospital Irvine; Costa Mesa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Hoag Memorial Hospital Presbyterian in Costa Mesa is seeking a Clinic Scheduler for the Orange Coast Women's Medical Group Call Center. You will answer calls and schedule patient appointments, triage inquiries, and coordinate with clinical teams to ensure timely care.

You may handle pre-certifications and document details while providing a high-value, personalized patient experience using clinic data and technology.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of customer service experience.
• Preferred: Call Center Environment Experience.
• Familiarity with medical terminology.

Responsibilities

• Answer phone calls and schedule patient appointments.
• Triage phone calls as necessary and assist with pre-certifications.
• Serve as a liaison with clinical teams to ensure timely patient care.
• Handle inbound/outbound communications across multiple channels with accuracy.

Skills

Customer service experience

Education

High School Diploma or equivalent

Job description

Hoag Memorial Hospital Presbyterian in Costa Mesa is seeking a Clinic Scheduler for the Orange Coast Women's Medical Group Call Center. You will answer calls and schedule patient appointments, triage inquiries, and coordinate with clinical teams to ensure timely care.

You may handle pre-certifications and document details while providing a high-value, personalized patient experience using clinic data and technology.