Scheduling Specialist I: Sleep Center

Hoag Health System; Costa Mesa (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hoag Memorial Hospital Presbyterian in California is seeking a Scheduling Specialist I to coordinate patient procedure and surgical schedules, including add-ons and emergent cases. You will liaise with patients, physicians, departments, and staff to ensure timely, accurate scheduling and clearances.

The role requires at least one year in front-office or scheduling, strong interpersonal skills, and proficiency with Microsoft Office and healthcare databases.

Qualifications

• High School graduate or equivalent required.
• Minimum of one year front office or scheduling experience.
• Excellent interpersonal and communication skills.
• Knowledge of proper body mechanics and safety measures.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems required.
• Strong knowledge of basic medical terminology preferred.
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members).
• Full understanding of medical insurance procedures required.
• Basic keyboarding minimum 35 WPM preferred.

Responsibilities

• Coordinate and schedule patient procedures and add-ons, and emergent procedures.
• Facilitate communication between patients, physicians, other departments, and staff.
• Coordinate with patients for pre-procedure diagnostic tests and clearances.
• Provide information to Insurance Verification Specialists to obtain authorizations as necessary.
• Responsible for patient registration filing, data entry, and chart preparation.
• Interact directly with patients in a high call volume environment.
• Participate in continuous quality improvement processes.
• Maintain confidentiality and follow departmental procedures.

Skills

Interpersonal skills

Communication

Customer service

Education

High School graduate or equivalent

1 year front office or scheduling experience

Medical terminology

Understanding of medical insurance procedures

Basic keyboarding 35 WPM

Certification: BLS (within 6 months)

BLS for Irvine Periop/Oncology & Specialty clinics (within 6 months)

Tools

Microsoft Office Outlook

Microsoft Office Word

Microsoft Office Excel

Microsoft Office PowerPoint

Healthcare database systems

Job description

Primary Duties And Responsibilities

Under direct supervision, the Scheduling Specialist I assists in the coordination of Patient Procedure/Surgical schedule. The Scheduling Specialist I collaborates in the management and scheduling of routine procedures in treatment area as well as add-ons and emergent procedures, facilitating communication between patients, physicians, other departments, and staff members. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances. Provides information to Insurance Verification Specialists to obtain authorizations as necessary. Responsible for patient registration filing, data entry, preparation of patient charts and other clerical duties, as assigned. Interacts directly with patients and works in a high call volume environment.

Job Description

Under direct supervision, the Scheduling Specialist I assists in the coordination of Patient Procedure/Surgical schedule. The Scheduling Specialist I collaborates in the management and scheduling of routine procedures in treatment area as well as add-ons and emergent procedures, facilitating communication between patients, physicians, other departments, and staff members. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances. Provides information to Insurance Verification Specialists to obtain authorizations as necessary. Responsible for patient registration filing, data entry, preparation of patient charts and other clerical duties, as assigned. Interacts directly with patients and works in a high call volume environment.

Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.

Qualifications

Education and Experience

• High School Graduate or equivalent required
• Minimum of one (1) year front office or previous scheduling experience
• Excellent interpersonal and communication skills
• Knowledge of proper body mechanics and safety measures
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems required
• Strong knowledge of basic medical terminology preferred
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
• Full understanding of medical insurance procedures required
• Basic keyboarding minimum 35 WPM preferred

Certifications Required

• 1206d Oncology Specialty Clinic BLS required within 6 months of hire.
• BLS required within 6 months of hire in the:
• 1200-30258 HSC 19582 Beach Blvd MED ONC and
• 1000-70851 HB Oncology & Specialty Clinics
• Irvine Periop: BLS required upon hire
• Operating Room: BLS required upon hire

Certifications Preferred

• 70790 Heart Valve Clinic BLS - Basic Life Support (AHA)

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag's awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/ .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.