Patient Access & Scheduling Specialist

University Hospitals Pain Management; Concord (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to serve as the first point of contact for patients and families. The role ensures accurate registration of demographic, insurance, and payment details, while facilitating scheduling and MyChart usage.

The position supports the care team, improves patient experience, and helps maintain smooth patient flow across the system. Strong communication and PHI security are essential in this important role.

Qualifications

• Experience in patient registration and scheduling in a medical setting.
• Strong communication and problem-solving skills.
• Ability to handle sensitive information and PHI securely.

Responsibilities

• Check patients in and out for medical visits.
• Answer phone inquiries and schedule appointments.
• Assist patients with MyChart enrollment and usage.
• Enter and validate patient demographics, insurance, and payment information.
• Coordinate with care teams and schedule referrals.

Skills

Customer service

Phone etiquette

Interpersonal communication

Tools

EPIC

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to serve as the first point of contact for patients and families. The role ensures accurate registration of demographic, insurance, and payment details, while facilitating scheduling and MyChart usage.

The position supports the care team, improves patient experience, and helps maintain smooth patient flow across the system. Strong communication and PHI security are essential in this important role.