Patient Access & Scheduling Secretary

NYU Langone Health System; Town of Huntington (NY); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Benefits and wellness package

Employee resources groups

Job summary

NYU Langone Hospital-Long Island in Huntington, NY is seeking a Secretary I - Intake/Scheduler to join the Faculty Group Practice. The role involves greeting patients, answering calls, and scheduling appointments with a focus on accuracy and empathy.

The successful candidate will manage authorizations, process messages, and perform various administrative duties while maintaining HIPAA compliance and a patient-centered approach.

Qualifications

• To qualify you must have a High School Diploma.
• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required.
• Basic knowledge of word processing, spreadsheet, database and Internet applications required.

Responsibilities

• Schedules appointments for visits, treatments, and procedures. Reviews appointment confirmation responses and manages waitlists.
• Obtains authorizations for services as needed. Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Prepares standard letters and forms as needed.
• Administrative Physician and Practice Support
• Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.
• Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).
• Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person.

Skills

Customer service

Scheduling

Communication skills

Phone handling

Front desk etiquette

Education

High School Diploma

Tools

Epic EMR

Job description

NYU Langone Hospital-Long Island in Huntington, NY is seeking a Secretary I - Intake/Scheduler to join the Faculty Group Practice. The role involves greeting patients, answering calls, and scheduling appointments with a focus on accuracy and empathy.

The successful candidate will manage authorizations, process messages, and perform various administrative duties while maintaining HIPAA compliance and a patient-centered approach.