Access Center Representative (Bilingual)

Trinity Health Senior Communities; Chamblee (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

PTO & holidays

Health insurance

Vendor discounts

Job summary

Mercy Care Atlanta is seeking an Access Center Representative to be the primary scheduler for medical and dental services. You will manage appointments, verify insurance, and provide frontline support to diverse patients.

This on-site role requires High School diploma, 1+ year healthcare customer service, Spanish fluency, and proficiency with scheduling systems; familiarity with ICD-9/CPT and HIPAA is a plus.

Qualifications

• High School Diploma or GED required.
• Certification in medical insurance carriers, patient scheduling, or medical office specialist preferred.
• At least 1 year of customer service or patient relations experience in a healthcare setting.
• Proficiency in automated patient scheduling systems.
• Fluent in Spanish, with excellent written and verbal communication skills.
• Knowledge of medical terminology, ICD-9 and CPT coding, OSHA, and HIPAA guidelines.

Responsibilities

• Schedule and register patients for medical and dental appointments.
• Verify insurance eligibility, including Medicare, Medicaid, and Commercial plans.
• Document appointment reasons and classify patients accurately.
• Assist patients with scheduling referral appointments.
• Make pre-appointment reminder calls to ensure attendance.
• Collaborate with volunteer physicians and support staff to optimize scheduling templates.
• Provide support to patients across all age groups, primarily adults and geriatrics.

Skills

Spanish fluency

Scheduling systems

Medical terminology

HIPAA knowledge

Customer service

ICD-9/CPT codes

Education

High School Diploma

Medical office certification

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Position Purpose: Join Mercy Care Atlanta as an Access Center Representative, where you'll play a vital role as the primary scheduler for our medical and dental services. This position ensures a seamless patient experience by managing appointments, verifying insurance, and providing essential support to our diverse patient population.

What You Will Do

• Schedule and register patients for medical and dental appointments.

• Verify insurance eligibility, including Medicare, Medicaid, and Commercial plans.

• Document appointment reasons and classify patients accurately.

• Assist patients with scheduling referral appointments.

• Make pre-appointment reminder calls to ensure attendance.

• Collaborate with volunteer physicians and support staff to optimize scheduling templates.

• Provide support to patients across all age groups, primarily adults and geriatrics.

Minimum Qualifications

• High School Diploma or GED required.

• Certification in medical insurance carriers, patient scheduling, or medical office specialist preferred.

• At least 1 year of customer service or patient relations experience in a healthcare setting.

• Proficiency in automated patient scheduling systems.

• Fluent in Spanish, with excellent written and verbal communication skills.

• Knowledge of medical terminology, ICD-9 and CPT coding, OSHA, and HIPAA guidelines.

Position Highlights and Benefits:

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)

• Opportunity to get paid daily – through DailyPay

• Paid holidays and generous Paid Time Off (PTO)

• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

• Fast response interview times and job offers.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) andcomprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.