Patient Access & Scheduling Coordinator

Ohio State University; Seattle (WA); On-site; USD 23,000 - 34,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to provide accurate patient registration, scheduling, and insurance verification across clinical areas. You will gather demographic data, verify insurance, and support physicians and staff by coordinating patient requests in a single transaction.

A focus on customer service, accuracy, and efficient problem solving is essential.

Qualifications

• High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.
• Associates Degree preferred; 1 year experience in a Patient Revenue role.
• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Medical terminology, coding and third party reimbursement experience.

Responsibilities

• Interviews patients and maintains records; facilitates patient access and throughput.
• Identify the patient through the Patient Management System inquiry function.
• Greets patients and addresses needs of patients and visitors in a healthcare setting.
• Conducts face-to-face or telephone interviews with patients and/or relatives to obtain registration, financial information, and signatures as applicable.
• Visualize the patient’s insurance card(s) and eligibility system responses; determine correct insurance code.
• Obtain signatures for consent, release of information, Medicare Secondary/Payer questionnaire, Champus and other forms as required.
• Perform ABN checking on all Medicare patients as required.
• Collects financial assistance/HCAP data and completes applications as needed.
• Schedules, reschedules, and coordinates patient appointments across multiple departments.
• Manage daily clinic schedules and work with management and clinical teams to manage patient flow more efficiently.
• Ensure product/service line information is updated in systems as needed to ensure scheduling accuracy.
• Inform patients or referring physicians.

Skills

Patient registration

Insurance verification

Scheduling

Demographics data

ABN checking

Customer service

Healthcare environment

Education

High School Diploma or GED

Associates Degree

Tools

EMR systems

Scheduling systems

Windows

Excel

Intranet/Internet navigation tools

Job description

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to provide accurate patient registration, scheduling, and insurance verification across clinical areas. You will gather demographic data, verify insurance, and support physicians and staff by coordinating patient requests in a single transaction.

A focus on customer service, accuracy, and efficient problem solving is essential.