Patient Access & Scheduling Coordinator

NYU Langone Health; New York (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

NYU Langone Health in Staten Island currently seeks a detail-oriented Secretary I – Intake/Scheduler in Radiology. The role focuses on front-end administrative tasks including greeting patients, answering calls, scheduling appointments and performing related duties to support practice operations.

Primary responsibilities include managing appointment confirmations, waitlists, patient communications, and preparation of standard letters.

Qualifications

• High school diploma required; excellent organizational, interpersonal and verbal/written communication skills are essential.
• Strong customer service orientation is required.
• Preferred knowledge of computer-based scheduling and appointment programs.

Responsibilities

• Schedule appointments for visits, treatments, and procedures.
• Review appointment confirmations and manage waitlists.
• Communicate with patients regarding visit details, instructions, and forms.
• Answer calls and take messages; route inquiries to the appropriate contact.
• Handle faxes and mail; prepare routine letters and forms as needed.
• Support patient access and ensure a positive patient experience.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Education

High School Diploma

Tools

EPIC

Scheduling software

Job description

NYU Langone Health in Staten Island currently seeks a detail-oriented Secretary I – Intake/Scheduler in Radiology. The role focuses on front-end administrative tasks including greeting patients, answering calls, scheduling appointments and performing related duties to support practice operations.

Primary responsibilities include managing appointment confirmations, waitlists, patient communications, and preparation of standard letters.