Patient Access & Scheduling Coordinator

Socket.dev; Hyannis (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Socket.dev in Hyannis, MA is seeking a receptionist/EMR scheduler to manage patient appointments and provider schedules, ensuring smooth front-office flow. The role supports patient access and adheres to scheduling protocols.

Responsibilities include answering phones, collecting demographics, rescheduling, handling cancellations, and maintaining HIPAA confidentiality. Requires 1+ year scheduling experience, a high school diploma, and English proficiency; EMR/MS Office skills are preferred.

Qualifications

• High school graduate or equivalent.
• At least one year of experience with medical scheduling preferred.
• Typing skills at 30 WPM preferred.
• Ability to read, write and communicate in English.

Responsibilities

• Schedule patient appointments and consult requests in the EMR system according to scheduling protocols.
• Answer the phone promptly, direct calls, and take accurate messages.
• Maintain provider schedules to meet productivity targets and patient flow.
• Reschedule, cancel, and manage no-shows; notify clinicians of changes.
• Ensure HIPAA confidentiality and professional front-office operations.

Skills

English proficiency

Medical scheduling

EMR systems

Customer service

MS Office

Education

High school diploma or equivalent

Tools

EMR software

MS Office

Job description

Socket.dev in Hyannis, MA is seeking a receptionist/EMR scheduler to manage patient appointments and provider schedules, ensuring smooth front-office flow. The role supports patient access and adheres to scheduling protocols.

Responsibilities include answering phones, collecting demographics, rescheduling, handling cancellations, and maintaining HIPAA confidentiality. Requires 1+ year scheduling experience, a high school diploma, and English proficiency; EMR/MS Office skills are preferred.