ENT Patient Access & Scheduling Specialist

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 32,000 - 37,000; Full time

Job summary

Medical Affiliates of Cape Cod in Hyannis, MA, seeks a Scheduling Access Specialist for ENT to manage patient appointments and provider schedules. The role focuses on delivering efficient, courteous service while navigating the EMR system and maintaining accurate patient records.

The candidate should have high school completion and at least 1 year of scheduling experience; proficiency with EMR and MS Office is preferred.

Qualifications

• Must read, write and communicate in English.
• High school diploma or equivalent.
• At least 1 year of medical scheduling experience preferred.
• Experience with EMR and MS Office preferred.

Responsibilities

• Provide patient scheduling in the EMR according to department protocols.
• Maintain provider schedules to meet productivity targets and patient access.
• Answer the phone promptly and direct calls to appropriate staff.
• Reschedule and cancel appointments as needed; confirm appointments within 24 hours.
• Maintain HIPAA confidentiality and professional front-office operations.

Skills

English communication

Customer service

Education

High school diploma or equivalent

Tools

Electronic Medical Records

Job description

Medical Affiliates of Cape Cod in Hyannis, MA, seeks a Scheduling Access Specialist for ENT to manage patient appointments and provider schedules. The role focuses on delivering efficient, courteous service while navigating the EMR system and maintaining accurate patient records.

The candidate should have high school completion and at least 1 year of scheduling experience; proficiency with EMR and MS Office is preferred.