Patient Access & Scheduling Associate (Part-Time)

CO00 Children's Hospital Medical Center; United States; On-site; USD 24,000 - 29,000; Part time

Job summary

Cincinnati Children’s Hospital Medical Center on the Burnet Campus is seeking a part-time Customer Connections representative to support patient registration, admissions, and scheduling during daytime hours. This role involves accurate data entry, HIPAA compliance, and collaboration with Revenue Cycle and Health Information Management teams.

The position emphasizes patient safety, confidentiality, and responsive customer service for patients, families, and staff.

Qualifications

• High school diploma or equivalent is required.
• No directly related experience is required.

Responsibilities

• Safety - Ensures patient safety by identifying the correct patient and preparing isolation precautions for patients with Infectious Disease indicators.
• Customer Service - Assists patients, families, staff and external agencies with patient registration, admission and scheduling; resolves questions per policy and seeks information from outside representatives when needed.
• HIPAA/Confidentiality - Maintains confidentiality of patient and family information at all times.
• Compliance - Completes documents and questionnaires to ensure regulatory compliance (JCAHO, CMS, ODH).
• Revenue Cycle Support - Supports Revenue Cycle, Health Information Management, and Regulatory teams by ensuring necessary data and forms are entered correctly; communicates system issues to management.

Education

High school diploma or equivalent

Job description

Cincinnati Children’s Hospital Medical Center on the Burnet Campus is seeking a part-time Customer Connections representative to support patient registration, admissions, and scheduling during daytime hours. This role involves accurate data entry, HIPAA compliance, and collaboration with Revenue Cycle and Health Information Management teams.

The position emphasizes patient safety, confidentiality, and responsive customer service for patients, families, and staff.