Patient Access & Scheduling Architect

Nemours in; Jacksonville (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive base compensation

Annual incentive compensation

Comprehensive benefits (health, life,

Dental, vision

403B with employer match

Public Service Loan Forgiveness

No state income tax for Florida

Job summary

Nemours Children’s Health in Jacksonville, FL, seeks an Access Strategist to guide patients to the right provider, location, and appointment type—shaping their care journey from the start.

The role blends clinical insight, operational strategy, and IT collaboration to design decision-supported scheduling workflows that improve access, support self-service scheduling, and create a seamless experience for patients and staff.

Qualifications

• Demonstrated experience designing, documenting, and implementing workflows, policies, and procedures.

Responsibilities

• Design and lead the development of smart scheduling decision trees that guide patients and schedulers to the right visit type, provider, location, and referral pathway.
• Create clear governance practices for scheduling logic, including intake, review, approval, version control, and ongoing maintenance.
• Build practical documentation, standards, and training resources that make decision-supported scheduling easy to understand, adopt, and sustain.
• Serve as a trusted subject matter expert for decision-supported scheduling, helping teams navigate change and continuously improve access workflows.
• Partner with Epic Scheduling and MyChart build teams to ensure scheduling tools are configured accurately and work reliably for both staff and patient self-scheduling.
• Use performance trends, access data, and stakeholder feedback to identify gaps, reduce variation, and recommend enhancements that improve utilization and lead time.
• Support the creation and refinement of educational materials and training programs that equip staff and stakeholders for successful adoption.
• Perform other duties as assigned.

Education

Bachelor's degree

Job description

Nemours Children’s Health in Jacksonville, FL, seeks an Access Strategist to guide patients to the right provider, location, and appointment type—shaping their care journey from the start.

The role blends clinical insight, operational strategy, and IT collaboration to design decision-supported scheduling workflows that improve access, support self-service scheduling, and create a seamless experience for patients and staff.