Patient Access & Scheduling Advocate

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking an organized and customer-focused specialist to support a high-volume patient services call center.

Responsibilities include scheduling, registration data entry, insurance verification, and referral coordination across multiple faculty physicians. Ideal candidates bring 1 year of data entry, clerical or call center experience in healthcare, and a High School Diploma or GED.

Qualifications

• 1 year Data Entry experience required.
• 2 years clerical/customer service experience in healthcare preferred.
• 1 year third party payors and computer data entry experience preferred.
• 1 year Call Center experience preferred.
• High School Diploma or GED required.

Responsibilities

• Provide excellent customer service to patients, staff, and providers while handling high volume inbound calls.
• Act as patient advocate to resolve issues via telephone promptly and courteously.
• Perform accurate registration with direct data entry for new patient appointments and updated demographics.
• Notify patients of appointments with location, provider, services, preparations and payment requirements.
• Verify insurance information, benefits and referrals.
• Intercede for special services (interpreters, wheel chairs, transportation) as needed.

Skills

Data Entry

Customer service

Call Center experience

Education

High School Diploma or GED

Job description

University of Florida Jacksonville Physicians, Inc. is seeking an organized and customer-focused specialist to support a high-volume patient services call center.

Responsibilities include scheduling, registration data entry, insurance verification, and referral coordination across multiple faculty physicians. Ideal candidates bring 1 year of data entry, clerical or call center experience in healthcare, and a High School Diploma or GED.