Patient Services Coordinator

UF Health; Jacksonville (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

UF Health in Jacksonville, FL seeks a clerical/administrative support team member to service patient needs. You will liaison between patients, clinical staff and physicians, greeting patients and providing excellent customer service.

The role focuses on registering patients, maintaining medical records, scheduling appointments, and handling messages and payments within the EMR system. Prior healthcare clerical experience is preferred, with a high school diploma or GED required.

Qualifications

• 2 years data entry experience preferred.
• 1 year clerical/customer service experience—healthcare background preferred.
• Experience with third-party payors and inputting patient demographic data.

Responsibilities

• Prepares and maintains all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines.
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provides excellent customer service for patients/families/representatives and other members of the treatment team.
• Participates as an active care team member in the coordination of patient care.

Skills

Data entry

Customer service

Clerical skills

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

UF Health in Jacksonville, FL seeks a clerical/administrative support team member to service patient needs. You will liaison between patients, clinical staff and physicians, greeting patients and providing excellent customer service.

The role focuses on registering patients, maintaining medical records, scheduling appointments, and handling messages and payments within the EMR system. Prior healthcare clerical experience is preferred, with a high school diploma or GED required.