Customer Service Rep | Patient Access Admin

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking an organized and customer-focused specialist to support a high-volume patient services call center.

Responsibilities include scheduling, registration data entry, insurance verification, and referral coordination across multiple faculty physicians. Ideal candidates bring 1 year of data entry, clerical or call center experience in healthcare, and a High School Diploma or GED.

Qualifications

• 1 year Data Entry experience required.
• 2 years clerical/customer service experience in healthcare preferred.
• 1 year third party payors and computer data entry experience preferred.
• 1 year Call Center experience preferred.
• High School Diploma or GED required.

Responsibilities

• Provide excellent customer service to patients, staff, and providers while handling high volume inbound calls.
• Act as patient advocate to resolve issues via telephone promptly and courteously.
• Perform accurate registration with direct data entry for new patient appointments and updated demographics.
• Notify patients of appointments with location, provider, services, preparations and payment requirements.
• Verify insurance information, benefits and referrals.
• Intercede for special services (interpreters, wheel chairs, transportation) as needed.

Skills

Data Entry

Customer service

Call Center experience

Education

High School Diploma or GED

Job description

Overview

Job Duties

Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in a high volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.

Responsibilities

Essential Functions

• Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.
• Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.
• Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.
• Verify insurance information. Verify benefits and insurance referral information.
• Intercede on the patient’s behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.
• Additional duties as assigned

Qualifications

Experience Requirements

1 year Data Entry required

2 years Clerical/customer service experience -ideally in a health care related industry preferred

1 year third party payors and computer experience for in putting data and reviewing patient demographic material preferred

1 year Call Center preferred

Education Requirements

High School Diploma or GED required

UFJPI is an Equal Opportunity Employer and Drug Free Workplace