Patient Access Scheduler - Webster City Clinic, Full Time

Van Diest Medical Center; Webster City (IA); On-site; USD 36,000 - 46,000; Full time

Job summary

Van Diest Medical Center in Webster City, IA, is hiring a Patient Access/Scheduler to manage telecommunications, direct patients, and collect accurate demographic and insurance information before services.

The role requires strong data-entry skills, knowledge of insurance verification, and experience with scheduling software, along with English proficiency. CPAT exam within 18 months of hire is required and 2+ years of healthcare clerical experience is preferred.

Qualifications

• High school diploma or GED required.
• Must be able to speak, hear and understand English.
• CPAT exam within 18 months of hire.
• Minimum of 2 years computerized data entry experience.
• Reception or clerical experience in healthcare preferred.
• Proficiency in Microsoft Office applications (Word & Excel), e-mail, and internet/web searches.
• 35 wpm typing speed preferred.
• Ability to effectively interact with coworkers and the public.

Responsibilities

• Handle telecommunications from within and outside the clinic.
• Direct patients and visitors to appropriate areas.
• Enter demographic and insurance information prior to service.
• Enter correct information into scheduling software.
• Verify insurance and gather preauth information.
• Obtain and communicate pre-service payment information to Patient Access staff.

Skills

Customer service

Data entry

Typing (35 wpm)

Microsoft Word

Microsoft Excel

Reception experience

Interpersonal communication

Education

High school diploma or GED

Tools

Microsoft Office

Word

Excel

Email

Internet/Web searches

Job description

Date Posted July 8, 2026

Type Full Time

Department Human Resources

Location Van Diest Medical Center

2350 Hospital Drive, Webster City, IA 50595, US

More Information www.vandiestmc.org

Job Details

Come work with an award winning team! Thanks to the readers of The Daily Freeman-Journal, VDMC was named Best Place to Work in 2023 and 2024. Van Diest Medical Center has also been recognized as a 2025 Top 100 Critical Access Hospital by The Chartis Center for Rural Health. Chartis’ annual Top 100 award program recognizes outstanding performance among the nation’s rural hospitals based on the results of the Chartis Rural Hospital Performance INDEX®. This marks the second year for VDMC’s inclusion on the Top 100 Critical Access Hospitals. VDMC is one of only 12 hospitals in the state of Iowa to achieve this designation. Nationwide, there are 1,366 critical access hospitals. Additionally, Van Diest Medical Center (VDMC) has also been named a 2024 Top Workplaces INDUSTRY winner. Top Workplaces Industry awards celebrate organizations that have built people-first workplace cultures within their sector. The award marks them as an employer of choice for those seeking employment in the industry. Details about how Van Diest Medical Center builds a great workplace culture are available at https://topworkplaces.com/company/van-diest-medical-center/.

The Patient Access/Scheduler is responsible for telecommunications from within and outside of the clinic, performs receptionist duties in directing patients, visitors and others to the appropriate areas. Responsible for obtaining and entering all demographic and insurance information from patients prior to their service. Responsible for entering correct information into the scheduling software. Responsible for verifying insurance and gathering correct preauth information. Responsible for obtaining and communicating pre-service payment information (co-pay, co-insurance, deductibles) to Patient Access staff before service is rendered. Refers noninsured patients to the financial counselor to set up payment arrangements prior to services.

• 9 FTE - Four 8 hour shifts with one 4 hours shift weekly. Rotate Saturdays once a month from 8am-12pm.

Requirements

Education: High school diploma or GED required. Must be able to speak, hear and understand the English language. Must be able to display strong customer service skills and ability to maintain a high level of alertness. Will pass the Certified Patient Account Tech (CPAT) exam within 18 months of hire.

Experience: Minimum of 2 years computerized data entry experience required. Reception or clerical experience at a healthcare setting is preferred. Knowledge of health insurance regulations and requirements is preferred. Proficiency in use of Microsoft Office applications, specifically Word and Excel, e-mail, and internet/web searches is preferred. 35 wpm typing speed is preferred. Ability to effectively interact with co-workers and public is required.

Contact Information

Questions? Please contact Human Resources at [phone].