Patient Access Scheduler & Navigator - Call Center

Holy Cross Health Fl

Fort Lauderdale (FL)

On-site

USD 36,000 - 54,000

Full time

2 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Day 1 benefits

Colleague Referral Program

Unlimited career growth

DailyPay

Job summary

Holy Cross Health in Fort Lauderdale is seeking a Call Center Representative to support physician practices by scheduling appointments and registering patients. You will be the first point of contact, delivering courteous service while hitting KPIs in a fast-paced environment.

The role requires prior medical scheduling experience, strong medical terminology knowledge, and proficiency with EMR/EHR systems. Day shifts run Monday–Friday, with full-time benefits starting on day one.

Qualifications

1–2 years of call center experience in a high-volume environment with measurable KPIs.
Strong knowledge of medical terminology.
Experience with medical appointment scheduling and patient access workflows.

Responsibilities

Answer high-volume inbound calls with professionalism, empathy, and outstanding phone etiquette.
Schedule medical appointments across multiple specialties using EMR systems and scheduling protocols.
Perform comprehensive patient registration, including demographics and insurance details.
Verify insurance benefits and document eligibility to ensure accurate billing and patient flow.
Maintain and meet call center KPIs such as call handling time and quality scores.
Provide exceptional customer service by handling patient questions and requests.
Use Microsoft 365 and other digital tools to manage daily tasks and documentation.
Collaborate with management to support patient needs and scheduling.