Patient Access Scheduler

Saint Francis Hospital, Inc.; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Patient Access Scheduler to ensure timely, accurate scheduling of assigned areas. The role operates full-time, typically Monday–Friday, 8:30am–5pm, with a focus on minimizing delays and coordinating related services.

The candidate should have a High School Diploma or GED and 1–2 years of related experience, plus strong communication and knowledge of insurance plans and medical terminology.

Qualifications

• Excellent communication, telephone, and customer relations and organizational skills.
• Ability to work in a fast-paced environment.
• Working knowledge of hospital diagnostic departments.
• Working understanding of insurance plans.
• Medical terminology required.
• Working knowledge of basic business office equipment.
• Ability to perform telephone activities concurrent with computer activities.

Responsibilities

• Promotes efficiency of the area(s) assigned through accurate scheduling.
• Schedules based on resource availability and reducing delays in services.
• Coordinates scheduling for related services needed/required.
• Accepts and prioritizes incoming phone calls.
• Triages information for urgent procedure requests.
• Notifies appropriate personnel of scheduling changes/cancellations.
• Provides instructions as directed by clinical staff.
• Obtains all necessary information as defined by the department.
• Schedules correct procedures and enters orders accurately into the system.
• Meets productivity standards.
• Adds other duties and projects as assigned.

Skills

Communication Skills

Customer Service

Telephone Skills

Organizational Skills

Medical Terminology

Insurance Knowledge

Education

High School Diploma or GED

Job description

Full Time Monday- Friday 8:30am-5pm

Job Summary

The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s).

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

1 - 2 years related experience.

Knowledge, Skills and Abilities

• Excellent communication, telephone, customer relations and organizational skills.
• Ability to work in a fast-paced environment.
• Working knowledge of hospital diagnostic departments.
• Working understanding of insurance plans.
• Medical terminology required.
• Working knowledge of basic business office equipment.
• Ability to perform telephone activities concurrent with computer activities.

Essential Functions and Responsibilities

• Promotes efficiency of the area(s) assigned through accurate scheduling.
• Schedules based on availability of resources and ensuring reduction of delay in services.
• Coordinates scheduling for any related services needed/required.
• Accepts and prioritizes incoming phone calls.
• Triages information for urgent procedure requests.
• Notifies appropriate personnel of scheduling changes/cancellations.
• Provides instructions as directed by clinical department or other appropriate staff member.
• Obtains all necessary and required information as defined by the department.
• Schedules correct procedure.
• Enters orders accurately and efficiently into clinical system.
• Meets productivity standards.
• Additional responsibilities and projects as assigned.
• Obtains and communicates all necessary and required information.
• Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
• Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.
• Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers.
• Complies with established Customer Service expectations.
• Demonstrates regard for patient rights.
• Maintains positive work relationships and contributes to a team environment.
• Supports unit/hospital goals through QA and educational activities.
• Attends mandatory in-services and meets unit education standards.
• Modifies behavior or performance to comply with care standards and requirements.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

• Works directly with patients and/or customers.
• Works with internal customers via telephone or face to face interaction.
• Works with external customers via telephone or face to face interaction.
• Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

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EOE Protected Veterans/Disability

Company Information

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.