Patient Family Representative I

Saint Francis Hospital, Inc.; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

The Saint Francis Hospital, Inc. in Tulsa, Oklahoma, seeks a Patient Family Representative to greet patients, families and visitors and coordinate communications between hospital staff, patients and their families; serving as an information provider.

The role requires a High School Diploma or GED and 1-2 years of related experience, strong interpersonal and customer-service skills, and the ability to work with minimal supervision in a busy hospital environment.

Qualifications

• High School Diploma or GED.
• 1 - 2 years related experience.
• Excellent interpersonal skills required.
• Ability to work with minimal supervision.
• Ability to demonstrate excellent customer service skills.

Responsibilities

• Greet patients, families and visitors arriving at the hospital.
• Works closely with volunteers to ensure that the patient's, families and visitors needs are met.
• Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital.
• Information provider for patients, families and visitors.
• Coordinate communications between hospital staff, patients and their families.

Skills

Computer skills

Outlook

Interpersonal skills

Customer service

Independent work

Education

High School Diploma or GED

Tools

Word

Excel

Windows

Job description

This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.

Variable days/hours

Days, evenings, nights and weekends

Job Summary

The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider.

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

1 - 2 years related experience.

Knowledge, Skills and Abilities

• Advanced computer skills, including Word, Excel and Windows.
• Proficient with the use of Outlook.
• Excellent interpersonal skills required.
• Ability to work with minimal supervision.
• Ability to demonstrate excellent customer service skills.

Essential Functions and Responsibilities

• Greet patients, families and visitors arriving at the hospital.
• Works closely with volunteers to ensure that the patient's, families and visitors needs are met.
• Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital.
• Information provider for patients, families and visitors.
• Coordinate communications between hospital staff, patients and their families.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

• Works directly with patients and/or customers.
• Works with internal customers via telephone or face to face interaction.
• Works with external customers via telephone or face to face interaction.
• Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Security Support - Yale Campus

Location: Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability

About Saint Francis

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.