Admitting Representative, Bed Planner

Saint Francis Hospital, Inc.; New Haven (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Saint Francis Hospital, Inc. seeks an Admitting Rep - Bed Planner to ensure timely and accurate placement of patients and to provide excellent customer service at all times.

The role involves coordinating bed assignments, updating electronic medical records, monitoring capacity, and communicating with clinical staff to optimize admissions and bed utilization.

Qualifications

• HS Diploma or GED required; Associate degree in healthcare field preferred.
• 6 months to 1 year customer service experience preferred.
• Excellent customer service and communication; ability to organize and prioritize work.

Responsibilities

• Accurately identify patients and coordinate with the Administrative Supervisor to assign the most appropriate patient to an available bed.
• Prepare and update the electronic medical record with necessary information prior to unscheduled admission.
• Complete information in the electronic medical record for unscheduled admissions and assist with updates to the patient’s medical record within bed planning scope.
• Review scheduled procedures and identify upcoming capacity needs.
• Notify appropriate personnel of room assignments and changes to those assignments.
• Escalate/de-escalate cleaning requests.
• Block and unblock rooms in the electronic medical record.
• Maintain up-to-date capacity color indicators on the intranet.

Skills

Customer service

Interpersonal skills

Oral communication

Organization

Detail oriented

Education

HS diploma or GED

Associate’s degree in healthcare field preferred

Job description

This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.

Variable Variable days/hours evenings/nights/weekends preferred

Job Summary

The Admitting Rep - Bed Planner ensures timely and accurate placement of patients. Exemplifies excellent customer service at all times.

Minimum Education

HSD or GED. Associate's Degree in healthcare related field preferred.

Licensure, Registration and/or Certification

None.

Work Experience

6 months to 1 year experience Customer service experience preferred.

Knowledge, Skills and Abilities

Excellent customer service skills, effective interpersonal and oral communication skills. Employee must possess the ability to organize and prioritize work; must be detail oriented.

Essential Functions and Responsibilities

• Accurately identify patients and coordinates with the Administrative Supervisor to assign the most appropriate patient to an available bed.
• Prepare and update the electronic medical record with the necessary information prior to unscheduled admission.
• Complete information in the electronic medical record for unscheduled admissions and assist with updates to the patient's medical record within the scope of bed planning activities as assigned by the clinical manager.
• Review scheduled procedures and identify upcoming capacity needs.
• Notify appropriate personnel of room assignments and changes to those assignments.
• Escalate/de-escalate cleaning requests.
• Block and unblock rooms in the electronic medical record.
• Maintain up to date capacity color indicators on the intranet.

Decision Making

Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.

Working Relationships

Works with internal and/or external customers via telephone or face to face interaction.

Works with other healthcare professionals and staff.

Special Job Dimensions

None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Access Center - Yale Campus Location

Tulsa, Oklahoma 74136 EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.