Patient Access Scheduler

Saint Francis Hospital, Inc.; Bixby (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Patient Access Scheduler to ensure timely and accurate scheduling across assigned areas. The role emphasizes clear communication, data entry accuracy, and collaboration with clinical staff in a fast-paced hospital setting.

The ideal candidate will have 1–2 years of related experience, a High School Diploma or GED, and working knowledge of insurance plans and medical terminology. This is a full-time, on-site position in Tulsa, OK.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience in scheduling or customer service.
• Medical terminology knowledge is required.
• Comfort working in a hospital setting with insurance processes.
• Strong communication and organizational abilities.

Responsibilities

• Promotes efficiency of the area by accurate scheduling.
• Schedule based on availability of resources to minimize delays.
• Coordinate scheduling for related services as needed.
• Answer and triage incoming calls; obtain necessary information.
• Enter orders into the clinical system accurately and promptly.
• Identify patients in the system and ensure correct records.
• Communicate schedule changes promptly to stakeholders.
• Support QA and educational activities; participate in in-services.

Skills

Communication skills

Telephone skills

Customer relations

Organizational skills

Medical terminology

Insurance knowledge

Hospital operations

Education

High School Diploma or GED

Job description

Current Saint Francis Employees - Please click HERE to login and apply.Full TimeMonday- Friday 8:30am-5pmJob Summary: The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s).Minimum Education: High School Diploma or GED.Licensure, Registration and/or Certification: None.Work Experience: 1 - 2 years related experience.Knowledge, Skills and Abilities: Excellent communication, telephone, customer relations and organizational skills. Ability to work in a fast-paced environment. Working knowledge of hospital diagnostic departments. Working understanding of insurance plans. Medical terminology required. Working knowledge of basic business office equipment. Ability to perform telephone activities concurrent with computer activities.Essential Functions and Responsibilities: Promotes efficiency of the area(s) assigned through accurate scheduling. Schedules based on availability of resources and ensuring reduction of delay in services. Coordinates scheduling for any related services needed/required. Accepts and prioritizes incoming phone calls. Triages information for urgent procedure requests. Notifies appropriate personnel of scheduling changes/cancellations. Provides instructions as directed by clinical department or other appropriate staff member. Obtains all necessary and required information as defined by the department. Schedules correct procedure. Enters orders accurately and efficiently into clinical system. Meets productivity standards. Additional responsibilities and projects as assigned. Obtains and communicates all necessary and required information. Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number. Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization. Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions. Communicates changes to schedules early and accurately to maximize scheduling efficiency. Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers. Complies with established Customer Service expectations. Demonstrates regard for patient rights. Maintains positive work relationships and contributes to a team environment. Supports unit/hospital goals through QA and educational activities. Attends mandatory in-services and meets unit education standards. Modifies behavior or performance to comply with care standards and requirements.Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established.Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Surgical Services Scheduling - Yale CampusLocation:Tulsa, Oklahoma 74136EOE Protected Veterans/Disability