Patient Access Scheduler

Shriners Children’s Hospital; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pediatric healthcare is seeking a dedicated Patient Access Scheduler to enhance patient experiences. This full-time role involves managing appointment scheduling for various services, ensuring efficient operations within a supportive team. The ideal candidate will be bilingual in English and Spanish, possess strong organizational skills, and have a passion for patient care. Joining this compassionate organization means contributing to a mission that prioritizes excellence in healthcare for children and their families. If you are eager to make a difference in the lives of young patients, this opportunity is perfect for you.

Benefits

Medical coverage

Dental coverage

Vision coverage

403(b) Retirement Saving Plan

Tuition reimbursement

Paid time off

Life insurance

Short-term disability

Long-term disability

Flexible Spending Account (FSA)

Qualifications

• 2+ years of experience in scheduling and registration preferred.
• High School diploma/GED is preferred.

Responsibilities

• Schedule Outpatient, MAC, and Therapy appointments as assigned.
• Manage scheduling via phone calls, work queues, and emails.

Skills

Bilingual (English/Spanish)

Scheduling

Registration

Education

High School diploma/GED

Tools

EMR Cerner

Epic

Job description

Join to apply for the Patient Access Scheduler role at Shriners Children's.

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Why Shriners?

Shriners Children's is the premier pediatric burn, orthopedic, spinal cord injury, cleft lip and palate, and pediatric subspecialties healthcare system. With multiple hospitals, outpatient clinics, ambulatory care centers, and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Our mission is to change and improve lives by caring for our patients, conducting research to gain knowledge and develop new treatments, and providing educational opportunities for physicians and other healthcare professionals.

• 49-bed inpatient facility with an outpatient clinic and walk-in fracture clinic located in North Philadelphia.
• Outreach clinics in Doylestown, PA and San Juan, Puerto Rico.
• Joint Commission accredited.
• EMR Cerner (OR), Epic (Clinic), Fully transitioning to EPIC in 2025.
• Press Ganey Guardian of Excellence Award winner for Inpatient Pediatric Patient Experience (2023 & 2024).
• Press Ganey Pinnacle of Excellence Award (2024).
• Partnerships with Temple University, Thomas Jefferson University, St. Christopher's Hospital for Children, Drexel University, and the University of Pennsylvania.

Shriners Children's Philadelphia has an opening for a full-time bilingual Patient Access Scheduler to join our team.

• The Patient Access Scheduler will be responsible for scheduling Outpatient, MAC, and Therapy appointments, as assigned.
• Is responsible for scheduling via incoming phone calls, work queues and emails. Also responsible for prioritizing scheduling requests based on visit type and requested return date.
• This position will report to the Patient Access Supervisor.
• This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Minimum Requirements:

• High School diploma/GED preferred.
• Bilingual (English/Spanish) required.
• 2 years+ experience in scheduling and registration preferred.

Shriners Children’s is an EOE/Drug-Free, Smoke-Free Workplace. Shriners Children’s values diversity and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider
• Hospitals and Health Care