Patient Access Representative - Wound Healing Center - 40hrs/week

sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health is seeking a Patient Access Representative in Sioux Falls to provide frontline customer service, assist with patient registration and scheduling, and ensure a welcoming clinic experience. The role includes in-person and phone interactions, and coordination with the nursing team to meet patient needs.

Shifts are day time, with Monday–Friday hours, and compensation includes a salary range aligned to entry-level healthcare access roles.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients & verify demographics; create, scan & route documents or electronic forms.
• Inform patients what the document is and capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility; assist with arrangements while adhering to policies.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments; obtain referrals & conduct pre-authorization.
• Arrange interpreter services; check patients in/out; operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, and serve as switchboard operator.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: Day (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Department Details

Wound Healing Center is the central location where patients will arrive for care for non-healing wounds. As a Patient Access Representative, you will use your talents to impact the patient journey by helping patients gain access to care. This position is front facing with in-person patient registration/scheduling as well as phones.

Clinic hours: 5 Days a week with hours Monday - Friday 7:00 am - 4:30 pm

Scheduled working hours are Monday - Friday 8:00 am - 4:30 pm

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].