Patient Access Representative | Wound Healing Center | 40hrs/week

Good Samaritan Society; Sioux Falls, Northern (SD, KY); Hybrid; USD 46,563,000 - 65,904,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Sanford Health in Sioux Falls, SD, is seeking a Patient Access Representative to deliver exceptional customer service at the first point of contact, in-clinic or on the phone. You will assist with patient registration, scheduling, and basic insurance tasks to help patients access care.

Responsibilities include greeting patients, verifying demographics, processing payments, coordinating referrals, and supporting telemedicine services while maintaining a welcoming environment.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience in a medical office setting preferred.
• Medical terminology helpful; strong customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Greet patients and verifies demographics.
• Handling registration, scheduling, and in-person/phone interactions.
• Collect co-pays and manage payments on accounts.
• Coordinate referrals and pre-authorizations.
• Operate multi-line phone and support telemedicine.
• Ensure accurate chart organization and documentation.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma

Post-secondary education

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Medical Building 2
Location: Sioux Falls, SD
Address: 1205 S Grange Ave, Sioux Falls, SD 57105, USA
Shift: Day
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.25 - $23.00

Department Details

Wound Healing Center is the central location where patients will arrive for care for non-healing wounds. As a Patient Access Representative, you will use your talents to impact the patient journey by helping patients gain access to care. This position is front facing with in-person patient registration/scheduling as well as phones.

Clinic hours: 5 Days a week with hours Monday - Friday 7:00 am - 4:30 pm

Scheduled working hours are Monday - Friday 8:00 am - 4:30 pm

Job Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0274235
Job Function: Revenue Cycle
Featured: No