Patient Access Representative - Waterville, 32 hrs/wk, Second Shift

MaineGeneral Health System; Waterville (ME); On-site; USD 41,835,000 - 70,924,000; Part time

Job summary

MaineGeneral Health System is seeking a Patient Access Representative to support patient intake and registration processes in a fast-paced healthcare setting. You will verify insurance, coordinate with staff, and assist patients with payments, ensuring accurate demographic and billing data entry.

The role emphasizes strong communication, accuracy, and a customer-focused approach, with flexibility to support multiple hospital or clinic departments as needed.

Qualifications

• Meets with patients or caregivers to gather information and explain processes clearly.
• Keeps information accurate and confidential in the registration workflow.
• Assists patients in understanding billing and insurance processes.

Responsibilities

• Meets with patients or their caregivers to exchange required information and documentation, providing clear explanations of processes and addressing any questions or concerns.
• Communicates with unit staff and other personnel to coordinate details and determine patient placement.
• Verifies insurance benefits and obtains precertification or authorization when needed, ensuring medical necessity verification.
• Determines and collects required payments (co-pays, deductibles, coinsurance) or refers patients to financial counselors for support.
• Accurately enters all necessary demographic, billing, and clinical information into the registration system in a timely manner.

Skills

Communication skills

Attention to detail

Customer service

Flexibility

Job description

Job Summary:

The Patient Access Representative plays an important role in creating a positive experience for patients and families by managing registration, verification, and communication processes. This position supports accurate and efficient patient intake while maintaining professionalism and attention to detail in a fast-paced healthcare environment.

Job Description:

• Meets with patients or their caregivers to exchange required information and documentation, providing clear explanations of processes and addressing any questions or concerns.

• Communicates with unit staff and other appropriate personnel to coordinate necessary details and determine patient placement.

• Verifies insurance benefits, obtains precertification or authorization when needed, and ensures verification of medical necessity.

• Determines and collects required payments, including co-pays, deductibles, and coinsurance, or refers patients to financial counselors for additional support.

• Accurately obtains, reviews, and enters all necessary demographic, billing, and clinical information in the registration system in a timely manner.

This role requires strong communication skills, accuracy, and a customer-focused approach, with flexibility to support various hospital or clinic departments as needed.

Compensation Information:

$18.25 - $31.94

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

32

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We Believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .