Patient Access Representative - HACCC, 730am-4pm

mainegeneral; Augusta (ME); On-site; USD 26,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision plan

Retirement plan with company match

Job summary

MaineGeneral is seeking a Patient Access Representative to greet patients, verify information and support seamless admission processes.

You will handle financial clearance, registrations and insurance authorizations while collaborating with clinical teams to ensure accurate patient care entry. Weekend/holiday rotation is required; strong customer service and computer skills are essential.

Qualifications

• Previous experience in customer service, patient registration or scheduling preferred.
• Exceptional communication and a friendly, professional demeanor.
• Proficiency with computers and accurate data entry.
• Commitment to teamwork and providing outstanding patient experiences.

Responsibilities

• Greet patients and families, ensuring a smooth and welcoming check-in.
• Perform financial clearance, registration and clerical duties for admissions.
• Verify insurance benefits, obtain authorizations and relay information to clinical teams.
• Handle payments including co-pays and deductibles, refer to counselors as needed.
• Collaborate with departments to ensure accurate patient registration and readiness.

Skills

Customer service

Patient registration

Scheduling

Communication

Computer proficiency

Teamwork

Job description

Job Summary

Are you someone who thrives on creating positive first impressions and enjoys helping others? As a Patient Access Representative, you'll be the friendly face that welcomes patients and their families, ensuring they feel comfortable and supported every step of the way.

Job Description

What You’ll Do

• Greet patients and families, ensuring a smooth and welcoming check‑in experience.
• Perform financial clearance, registration, and clerical duties associated with direct and scheduled admissions.
• Verify insurance benefits, obtain authorizations, and communicate essential information to clinical teams.
• Handle payments, including co‑pays and deductibles, or refer patients to financial counselors as needed.
• Collaborate with various departments to ensure patients are accurately registered and ready for care.

Why This Role is Special

• Opportunities to Grow: Build a rewarding career in healthcare with plenty of room for advancement.
• Community Impact: Your work directly supports the health and well‑being of the people in your community.

What We’re Looking For

• Previous experience in customer service, patient registration, or scheduling (preferred but not required).
• Exceptional communication skills and a friendly, professional demeanor.
• Proficiency with computers and the ability to quickly and accurately enter information.
• A commitment to teamwork and providing outstanding patient experiences.

Schedule Requirements

This role includes a weekend and holiday rotation. We value flexibility and ensure comprehensive care and support for our team.

Compensation Information

$18.25 - $31.94

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on‑call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours

40

Job Exempt

No

Benefits

• Supporting all aspects of our employees’ wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We Believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness: Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company‑matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short‑term and long‑term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership‑supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource - they’re how we grow our business and care for our community.

Equal Opportunity Employer

M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .