Patient Access Representative - Imaging, Full-time

Sarasota Memorial Hospital; Augusta (ME); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Dental and vision plans

Tuition reimbursement

Paid time off and leave policies

Job summary

MaineGeneral Health is seeking a patient access representative for the Imaging Department in Augusta, ME. This full-time role focuses on gathering patient information, explaining processes, and coordinating with staff to ensure accurate registration and billing data.

The position emphasizes strong customer service, communication, and basic insurance knowledge, with a base pay range and benefits as part of a comprehensive rewards package.

Qualifications

• Extensive customer service experience.
• Excellent communication skills and computer literacy are required.
• 1 year of patient registration, scheduling or other clerical/customer service in a medical office preferred.
• Ability to keyboard accurately and quickly.
• Basic insurance knowledge preferred.

Responsibilities

• Meets with patient or patient’s caregiver to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Communicates with unit staff and other personnel to exchange information and determine placement.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Ensures that all demographic, billing, and clinical information is entered in the registration system with timeliness and accuracy.

Skills

Extensive customer service experience

Excellent communication skills

Computer literacy

1 year patient registration/clerical

Keyboarding speed

Basic insurance knowledge

Job description

Job Summary:MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our customers and caregivers. We are committed to attracting talented, ambitious people who share our values and strive to provide excellent customer service. We are offering a full-time position for an individual to join our team of Patient Access Representatives at our Imaging Department in Augusta. If you have a desire to make a difference with patients and their families, and you are dedicated to providing quality customer service...we want to hear from you!

Job Description:

• Meets with patient or patient's caregiver to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Communicates with unit staff and other appropriate personnel to exchange necessary information and determine placement.
• Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.

The ideal candidate will have:

• Extensive customer service experience
• Excellent and demonstrated communication skills/Computer literacy
• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred
• Ability to keyboard accurately and quickly
• Basic insurance knowledge preferred

Compensation Information:

$18.25 - $31.94

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Scheduled Weekly Hours:

40

Job Exempt:

No

Benefits:

Supporting all aspects of our employees' wellness - physical, emotional and financial - is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

• Employees have access to industry-leading leave for new parents.

• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you've already earned before payday with Payactiv, giving you greater flexibility over your finances.

• Tuition Reimbursement is available to all employees to further develop skills and career.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they're how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at [phone] .