Patient Access Representative - Waterville, 32 hrs/wk, Second Shift

MaineGeneral Medical Center; Waterville (ME); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Paid time off

Employee assistance program

Tuition reimbursement

Retirement plan matching

Job summary

MaineGeneral Medical Center is seeking a Patient Access Representative to manage patient registration, verification, and communication in a fast-paced healthcare setting.

You will verify benefits, collect payments, and ensure accurate data entry while providing a positive patient experience and collaborating with hospital staff.

Qualifications

• Strong communication with patients and staff.
• Accurate data entry of demographics, billing, and clinical information.
• Ability to explain processes and answer questions clearly.

Responsibilities

• Meet with patients or caregivers to exchange required information and explain processes.
• Verify insurance benefits and obtain precertification or authorization when needed.
• Determine and collect payments (co-pays, deductibles, coinsurance) or refer to financial counselors.
• Enter all necessary information in the registration system accurately and timely.

Skills

Clear communication

Attention to detail

Customer-focused

Job description

Job Summary

The Patient Access Representative plays an important role in creating a positive experience for patients and families by managing registration, verification, and communication processes. This position supports accurate and efficient patient intake while maintaining professionalism and attention to detail in a fast-paced healthcare environment.

Job Description

Meets with patients or their caregivers to exchange required information and documentation, providing clear explanations of processes and addressing any questions or concerns. Communicates with unit staff and other appropriate personnel to coordinate necessary details and determine patient placement. Verifies insurance benefits, obtains precertification or authorization when needed, and ensures verification of medical necessity. Determines and collects required payments, including co-pays, deductibles, and coinsurance, or refers patients to financial counselors for additional support. Accurately obtains, reviews, and enters all necessary demographic, billing, and clinical information in the registration system in a timely manner. This role requires strong communication skills, accuracy, and a customer-focused approach, with flexibility to support various hospital or clinic departments as needed.

Compensation Information

$18.25 - $31.94 The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

Schedule and Exemptions

Scheduled Weekly Hours: 32 Job Exempt: No

Benefits

• Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work.
• With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
• Physical Wellness:
• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
• Emotional Wellness:
• When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
• Financial Wellness:
• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
• Career Mobility:
• Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business.
• We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development.
• We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

E-Verify and Equal Opportunity

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available.

MaineGeneral participates in E-Verify.

In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written affirmative action program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The affirmative action plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department.

EEO is Law