Patient Access Representative - Wahpeton Clinic - PRN

Sanford; North Dakota; Presencial; USD 22.000 - 32.000; Jornada completa

Descripción de la vacante

Sanford Health is seeking a Patient Access Representative to deliver exceptional patient service within a bustling clinic. As the first point of contact, you will greet patients, verify demographics, handle registrations, scheduling, and routine financial interactions with care and accuracy.

Day-shift hours, some location variation, require a high school diploma and strong customer service skills. Prior medical office experience and familiarity with medical terminology are preferred; BLS may be

Formación

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsabilidades

• Greet patients and verify demographics.
• Create, scan & route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establish and assign financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on account balances.
• Coordinate with nursing team to schedule appointments and referrals.
• Operate multi-line phone and manage recall/waitlists.

Conocimientos

Customer service

Medical terminology

Phone etiquette

Educación

High school diploma

Descripción del empleo

About Sanford Health

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

0

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Department Details

Join a highly collaborative team dedicated to providing excellent patient care. In this role, you will support staffing needs by providing coverage across a busy clinic environment.

Work schedules may vary (Monday through Friday) between the hours of 7:30 a.m. and 5:00 p.m.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].