Patient Access Representative - Mayville Clinic - 16hrs/week

Sanford; Mayville (ND); Presencial; USD 22.000 - 32.000; A tiempo parcial

Descripción de la vacante

Sanford Health is hiring a Patient Access Representative to greet patients, verify demographics, process registrations, and coordinate scheduling. You will engage with patients in person or by phone to create a welcoming and efficient experience while collecting payments and ensuring accurate demographic and financial information.

As the initial point of contact, you will collaborate with nursing staff and providers, arrange referrals, and support telemedicine and recall management.

Formación

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsabilidades

• Greet patients and verify demographics; create, scan and route documents or electronic forms; collect signatures on required paperwork; establish financial responsibility and assist with arrangements.
• Coordinate appointments with nursing team and providers; obtain referrals and pre-authorization; arrange interpreter services; check patients in/out; operate multi-line phone.
• Additional duties include chart preparation, organizing provider documents, coordinating telemedicine, and managing recalls or waitlists.

Conocimientos

Customer service

Communication

Multitasking

Phone etiquette

Educación

High school diploma

Post-secondary education helpful

Descripción del empleo

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

16

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Department Details

The schedule for this role is two days per week from 7:30am to 4:00 pm, 8:00am to 4:30pm, or 8:30am to 5:00pm. Additional hours may be available and there are no scheduled shifts on recognized holidays.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patients' needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.