Patient Access Representative - Float - Women's OBGYN - 40 hrs/week

Sanford; Sioux Falls (SD); Presencial; USD 22.000 - 32.000; Jornada completa

Descripción de la vacante

Sanford Health in Sioux Falls, SD, is seeking a Patient Access Representative. You will be the first point of contact, delivering exceptional service in person or by phone, greeting patients, verifying demographics, and guiding them through paperwork.

This on-site role supports scheduling, insurance coordination, and payments, with 40-hour weeks, day shifts, and opportunities to grow in a welcoming health system focused on patient experience.

Formación

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations/settings.

Responsabilidades

• Register patients: greet, verify demographics, capture signatures.
• Schedule appointments, obtain referrals, coordinate pre-authorization.
• Handle multi-line phone, switchboard duties, recalls, and waitlists.
• Prepare and coordinate charts; assist with patient financial help.
• Track health information and manage patient accounts.
• Telemedicine coordination and reminder calls.

Conocimientos

Customer service

Medical terminology

Educación

High School Diploma or equivalent

Descripción del empleo

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].