Patient Access Representative - Family Practice

PeaceHealth; Vancouver (WA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off

Life and disability insurance

Education reimbursement

Wellness program

Job summary

PeaceHealth is seeking a Patient Access Representative for Family Practice. The role is Full Time, 1.00 FTE, Day shift, with a salary range of $23.16–$31.26 per hour. You will coordinate scheduling, insurance verification and pre-certification while serving as a liaison with physician practices for pre-visit services.

The candidate will pre-register patients, collect balances, verify coverage, and arrange prior authorizations. Strong customer service and time-management skills are essential.

Qualifications

• Minimum 1 year medical office or related customer service experience.
• Demonstrated knowledge of medical terminology and CPT/ICD-10 coding is Preferred.
• Experience with Microsoft Office applications (Word, Excel, Outlook) is Preferred.

Responsibilities

• Pre-register/register patients with accurate demographic and financial data.
• Collect patient balances, co-payments, co-insurance, or other payment types.
• Verify coverage and obtain prior authorization/referrals before patient arrival.
• Respond to customer inquiries and assist with departmental coverage as needed.
• Manage daily appointment schedules and reminder calls.

Skills

Customer service

Time management

Communication skills

Conflict resolution

Interpersonal skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Family Practice for a Full Time, 1.00 FTE, Day position.

The salary range for this job opening at PeaceHealth is $23.16 – $31.26.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery Area and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual.

Some of the many benefits included in this package are

• full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• paid time off
• employer-paid life and disability insurance with additional buyup coverage options
• tuition and continuing education reimbursement
• wellness benefits, and expanded EAP and mental health program

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.