Patient Access Representative - Behavioral Health

PeaceHealth; Longview (WA); On-site; USD 32,000 - 43,000; Part time

Job summary

PeaceHealth in Washington is seeking a Patient Access Representative - Behavioral Health for a Per Diem/Relief, Variable position. The salary range is $22.96–$30.90 per hour.

You will pre-register patients, verify insurance, collect payments, coordinate scheduling, and support the clinical liaison, with a focus on accurate data and timely service. This role requires strong customer service, knowledge of medical terminology, and the ability to handle inquiries professionally; benefits include a

Qualifications

• Medical office or related customer service experience (minimum 1 year)
• Preferred: MS Office proficiency (Word/Excel/Outlook)
• Knowledge of CPT/ICD-10 coding and medical terminology preferred

Responsibilities

• Pre-registers/registers patients with accurate demographic and financial data
• Collects patient balances, co-payments, and co-insurance
• Verifies coverage and obtains prior authorizations/referrals
• Responds to customer inquiries and supports scheduling
• May transport patients as needed
• Assist with departmental coverage and daily appointment scheduling

Skills

Medical Terminology

CPT/ICD-10 coding

Insurance processes

Conflict resolution

Time management

Customer service

Education

High School Diploma (Preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Description

PeaceHealth is seeking a Patient Access Representative - Behavioral Health for a Per Diem/Relief, Variable position.

The salary range for this job opening at PeaceHealth is $22.96 – $30.90.

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This position is represented by a collective bargaining agreement. There may be more than one opening on this posting.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification and pre-certification. Acts as a clinical liaison with physician practices interacting with pre-visit services.

Details of the Position

• Pre-registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart.
• Collects patient balances, co-payment, co-insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer’s inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules which may include reminder calls and calling all referrals.
• May transport patients utilizing escort or wheeled transport equipment.
• Performs other duties as assigned.

What you bring

• High School Diploma Preferred: or equivalent
• Minimum of 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred)
• Knowledge of insurance process and regulations. (Preferred)
• Must be able to manage conflict effectively and professionally. (Required)
  
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
  
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery Area and Outpatient Clinics:

• Strong background in customer service may be considered in lieu of medical office or related experience.

St. John Medical Center:

• May be required to assist with scheduling for other imaging services and/or ancillary services

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at [e-mail] or call 360-448-0542.

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions; wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, EEO affirmatively hire eligible applicants: Veterans (>=5 years of Service), and Minority Groups of Persons with Disabilities.