Patient Access Representative Team Lead - (Edison)

Central Ohio Urology Group; Edison (NJ); On-site; USD 70,202,000 - 73,068,000; Full time

Job summary

Central Ohio Urology Group is seeking a Lead Patient Access Representative to oversee front-desk operations, train staff, and ensure smooth scheduling and patient flow. You will handle check-in/out, insurance verification, and patient payments, while coaching PARs in sensitive interactions.

The role requires leadership, high emotional intelligence, and strong knowledge of EMR/EHR systems and scheduling platforms to support complex urology workflows. This is a full-time on-site position.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Three to five years of medical front-office experience preferred.
• Prior lead or mentoring experience preferred.
• Knowledge of urology procedures, terminology, and insurance/prior authorization requirements.
• High emotional intelligence and discretion in handling sensitive patient situations.

Responsibilities

• Perform all Patient Access Representative duties: check-in/check-out, scheduling visits and procedures, insurance verification, and collecting patient payments.
• Provide compassionate, discreet service for patients with sensitive urologic conditions.
• Serve as front-line escalation resource for PARs on patient concerns, complex scheduling, or insurance questions.
• Train and onboard new PARs on front desk workflows, procedures, and terminology; coach in real time.
• Build and maintain PAR schedules; flag staffing gaps and coordinate PTO with Practice Manager.
• Oversee daily front-desk operations and ensure efficient patient flow for office visits and procedures.
• Coordinate complex scheduling templates involving providers, rooms, equipment, and prep requirements.
• Support prior authorization workflows for imaging, procedures, and specialty medications.
• Identify and resolve operational bottlenecks; ensure HIPAA privacy standards and audits.

Job description

Position SummaryThe Lead Patient Access Representative (Lead PAR) performs all standard PAR duties while providing daily training, coaching, and scheduling support to the front-desk team. This role serves as a subject-matter expert in urology-specific workflows, including sensitive patient interactions, procedural scheduling, and insurance requirements, and acts as the first-line escalation point for PARs before an issue reaches the Practice Manager.Essential Duties and ResponsibilitiesPatient Services & Front DeskPerform all Patient Access Representative duties, including check-in/check-out, scheduling of visits and procedures, insurance verification, and collection of patient payments.Provide compassionate, discreet service when supporting patients with sensitive urologic conditions.Team Leadership & TrainingServe as the front-line escalation resource for PARs on patient concerns, complex scheduling, or insurance questions.Train and onboard new PARs on front desk workflows, procedures, and terminology.Provide real-time coaching on handling sensitive patient interactions and maintaining patient dignity.Scheduling & Staffing SupportBuild and maintain PAR schedules to ensure adequate front-desk coverage.Identify and flag staffing gaps or coverage risks to the Practice Manager, coordinating PTO requests with PM.Operational OversightOversee daily front desk operations, ensuring efficient patient flow for both office visits and procedural schedulesCoordinate complex scheduling templates involving providers, procedure rooms, equipment, and prep requirementsSupport prior authorization workflows for imaging, procedures, and specialty medications commonly used in urologyIdentify and resolve operational bottlenecks (e.g., procedure delays, patient flow challenges)Compliance & Patient ExperienceUphold HIPAA compliance and heightened privacy standards given the sensitive nature of urology care.Support audits involving registration, documentation, and billing accuracy.Required QualificationsHigh school diploma or equivalent required; associate degree or higher preferred.Preferred QualificationsThree to five years of medical front-office experience preferred.Prior experience in urology, surgical specialty, or procedural practice strongly preferred.Previous lead or mentoring experience preferred.Knowledge, Skills, and AbilitiesWorking knowledge of urology procedures, terminology, and insurance/prior authorization requirements.High emotional intelligence and discretion in handling sensitive patient situations.Strong leadership, coaching, and problem-solving skills.Proficiency in EMR/EHR systems and scheduling platforms.Physical Requirements and Work EnvironmentFast-paced specialty practice requiring frequent patient and staff interaction.Requires standing, sitting, and extended computer use.Reporting StructureReports to: Practice Manager. Provides day-to-day training, coaching, and scheduling guidance to Patient Service Representatives.The Lead Patient Access Representative does not have authority to issue disciplinary action or make final hiring or termination decisions. The Lead Patient Access Representative may participate in candidate interviews and provide input to the Practice Manager, who retains ownership of the hiring decision.Salary RangeThe salary range for this role is $24.50-25.50What We are Offer YouAt U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”CompassionMake Someone’s DayCollaborationAchieve Possibilities TogetherRespectTreat people with dignityAccountabilityDo the right thingBeyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.About US Urology PartnersU.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.