Patient Access Representative Team Lead - (Freehold)

Central Ohio Urology Group; Freehold, Northern (NJ, KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee Assistance Program

Job summary

U.S. Urology Partners in Freehold, NJ, seeks a Lead Patient Access Representative to train and support the front-desk team. You will manage scheduling for visits and procedures, verify insurance, and assist with patient payments, while upholding discreet, compassionate care for sensitive urologic situations.

The role emphasizes coaching, operational oversight, and collaboration with the Practice Manager to maintain smooth patient flow and workflow efficiency.

Qualifications

• High school diploma or equivalent required; an associate degree or higher is preferred.
• Three to five years of medical front-office experience is preferred.
• Urology, surgical specialty, or procedural practice experience is strongly preferred.
• Previous lead or mentoring experience is a plus.
• Knowledge of EMR/EHR and scheduling platforms is expected.

Responsibilities

• Perform all Patient Access Representative duties at front desk, including check-in/out, visits and procedures scheduling, insurance verification and patient payments.
• Provide compassionate, discreet service for patients with sensitive urologic conditions.
• Lead, train, and onboard new PARs; coach on front desk workflows and patient interactions.
• Build PAR schedules, flag coverage gaps, and coordinate PTO with Practice Manager.
• Oversee daily operations, ensure efficient patient flow and support prior authorizations.

Skills

Leadership

Coaching

Problem-solving

Emotional intelligence

HIPAA compliance

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR/EHR systems

Scheduling platforms

Job description

## Patient Access Representative Team Lead - (Freehold)Apply: US NJ Freehold - Suite 5: Full time: Posted 2 Days Ago: R3290**Position Summary**The Lead Patient Access Representative (Lead PAR) performs all standard PAR duties while providing daily training, coaching, and scheduling support to the front-desk team. This role serves as a subject-matter expert in urology-specific workflows, including sensitive patient interactions, procedural scheduling, and insurance requirements, and acts as the first-line escalation point for PARs before an issue reaches the Practice Manager. **Essential Duties and Responsibilities****Patient Services & Front Desk**Perform all Patient Access Representative duties, including check-in/check-out, scheduling of visits and procedures, insurance verification, and collection of patient payments.Provide compassionate, discreet service when supporting patients with sensitive urologic conditions. **Team Leadership & Training**Serve as the front-line escalation resource for PARs on patient concerns, complex scheduling, or insurance questions.Train and onboard new PARs on front desk workflows, procedures, and terminology.Provide real-time coaching on handling sensitive patient interactions and maintaining patient dignity. **Scheduling & Staffing Support**Build and maintain PAR schedules to ensure adequate front-desk coverage.Identify and flag staffing gaps or coverage risks to the Practice Manager, coordinating PTO requests with PM. **Operational Oversight**Oversee daily front desk operations, ensuring efficient patient flow for both office visits and procedural schedulesCoordinate complex scheduling templates involving providers, procedure rooms, equipment, and prep requirementsSupport prior authorization workflows for imaging, procedures, and specialty medications commonly used in urologyIdentify and resolve operational bottlenecks (e.g., procedure delays, patient flow challenges) **Compliance & Patient Experience**Uphold HIPAA compliance and heightened privacy standards given the sensitive nature of urology care.Support audits involving registration, documentation, and billing accuracy. **Required Qualifications**High school diploma or equivalent required; associate degree or higher preferred.**Preferred Qualifications**Three to five years of medical front-office experience preferred.Prior experience in urology, surgical specialty, or procedural practice strongly preferred.Previous lead or mentoring experience preferred. **Knowledge, Skills, and Abilities**Working knowledge of urology procedures, terminology, and insurance/prior authorization requirements.High emotional intelligence and discretion in handling sensitive patient situations.Strong leadership, coaching, and problem-solving skills.Proficiency in EMR/EHR systems and scheduling platforms. **Physical Requirements and Work Environment**Fast-paced specialty practice requiring frequent patient and staff interaction.Requires standing, sitting, and extended computer use. **Reporting Structure**Reports to: Practice Manager. Provides day-to-day training, coaching, and scheduling guidance to Patient Service Representatives.The Lead Patient Access Representative does not have authority to issue disciplinary action or make final hiring or termination decisions. The Lead Patient Access Representative may participate in candidate interviews and provide input to the Practice Manager, who retains ownership of the hiring decision. **Salary Range** The salary range for this role is $24.50-25.50**What We are Offer You**At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”# **Compassion**Make Someone’s Day# **Collaboration**Achieve Possibilities Together# **Respect**Treat people with dignity# **Accountability**Do the right thingBeyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.**About US Urology Partners**U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.*U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.*