Patient Access Representative Sr

CommonSpirit Health; Council Bluffs (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

CommonSpirit Health's CHI Health Creighton University Medical Center - Bergan Mercy in Council Bluffs, IA seeks a Sr Patient Access Representative to ensure efficient revenue cycle operations across emergency, admitting, and registration.

You will verify insurance eligibility, conduct benefits reviews, communicate patient financial responsibilities, and resolve registration issues while maintaining privacy and compliance.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in patient access or healthcare registration.
• Proficiency in insurance verification and benefits review; ability to navigate complex registration scenarios.

Responsibilities

• Verify insurance eligibility and conduct benefits reviews.
• Clearly communicate patient financial responsibilities.
• Handle complex documentation and resolve registration discrepancies.
• Collaborate with clinical and revenue cycle teams to avoid delays in care.

Skills

Insurance verification

Benefits review

Registration workflows

Patient-centered service

Communication

Education

High School Diploma / GED

Job description

Job Summary and Responsibilities

As ourPatient Access Representative Sr, you will serve as a critical member of our revenue cycle team, ensuring operational excellence across emergency, admitting, and main registration departments. You will act as a subject matter expert, providing guidance to team members while managing complex encounter scenarios and non-standard workflows. By fostering a culture of accountability and relationship-based care, you will play a key role in maintaining patient throughput and supporting our organization’s mission to provide compassionate, high-quality healthcare.

Every day you will utilize advanced systems to verify insurance eligibility, conduct benefits reviews, and clearly communicate financial responsibilities to patients. You will handle complex documentation, resolve registration discrepancies, and collaborate with clinical and revenue cycle partners to eliminate delays in care. Your daily workflow involves flexing across various access points to support high-acuity periods, ensuring all administrative processes are performed with precision, regulatory compliance, and a strong commitment to privacy standards.

To be successful in this role, you will hold a High School Diploma or GED and possess 1–3 years of experience in patient access, healthcare registration, or a related administrative field. You must demonstrate proficiency in insurance verification and benefits review, paired with the analytical skills needed to navigate complex registration scenarios. We are looking for a collaborative professional who can provide informal leadership to peers, communicate effectively with diverse teams, and maintain the highest ethical standards while delivering efficient, patient-centered service.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role., upon hire and
• Experience with insurance verification, benefits review, and/or registration workflows , upon hire

Where You'll Work

At CHI Health Creighton University Medical Center - Bergan Mercy, our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart and vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.