Patient Access Representative

CommonSpirit Health; Papillion (NE); On-site; USD 24,000 - 34,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative at CHI Health Midlands in Nebraska to be the first contact for patients, handling registration, insurance verification, and confidential documentation. You will use multiple healthcare systems to schedule appointments, explain financial responsibilities, and collect payments at the time of service, while upholding HIPAA privacy.

A high school diploma or GED is required, with ideally one year of healthcare experience and basic computer

Qualifications

• High school diploma or GED required upon hire.
• Experience in healthcare/patient access preferred.
• Knowledge of patient registration, payer types, and real-time eligibility verification.

Responsibilities

• Register patients and verify insurance eligibility.
• Schedule appointments and process records.
• Explain financial responsibilities and collect payments.
• Answer inquiries and route calls in a professional front-office setting.
• Participate in team huddles to meet productivity and quality benchmarks.

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements*Required

• High School Graduate , upon hire or
• High School GED, upon hire and

Preferred

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verification

Where You'll Work

At CHI Health Midlands we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. When designing our facility, we kept the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders.

Pay Range

$17.24 - $24.35 /hour