Patient Access Representative

CommonSpirit Health; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Job summary

CommonSpirit Health in Omaha seeks a Patient Access Representative to be the first point of contact for patients, handling registrations and scheduling. You will verify insurance, explain estimated liabilities, and collect payments at service time, while maintaining HIPAA compliance and a professional front desk.

This role emphasizes teamwork and accurate documentation across systems. Experience with Microsoft Office and data entry is helpful, and you will participate in daily huddles to ensure

Qualifications

• High School diploma or GED required.
• 1 year of healthcare/patient access experience preferred.
• Strong communication and data entry skills; HIPAA privacy knowledge.

Responsibilities

• Register patients and schedule appointments; process medical records and resolve registration/insurance discrepancies.
• Communicate financial responsibilities to patients; provide estimates of liabilities and collect payments at service time.
• Answer inquiries and route calls; maintain a professional front-office environment; participate in team huddles to meet productivity and quality targets.

Skills

Customer service

Communication

HIPAA compliance

Data entry

Insurance eligibility verification

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and

Preferred

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verification

Where You'll Work

CHI Health Immanuel, located in North Omaha just off of I-680 on 72nd Street, offers a full-service hospital, cancer center, rehabilitation center, specialty spine hospital and more. For well over a century, our commitment to serve our community inspires our staff to provide the highest quality of care to all who we have the privilege to serve.