Patient Access Representative - Specialty Clinics

Geisinger; Pittston (Luzerne County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Registrar to manage patient check-ins and process insurance verifications. This role requires effective communication and compliance with regulations, ensuring a smooth patient experience. The position offers full benefits starting on day one and promotes professional growth in an inclusive environment.

Benefits

Full benefits (health, dental, vision) starting day one

Up to $5,000 in annual tuition reimbursement

Generous paid time off (PTO)

401(k) plan with automatic contributions

Employee Assistance Program (EAP) for various support services

Qualifications

• Proficient in patient information management and check-in procedures.
• Strong attention to detail when verifying insurance and financial obligations.

Responsibilities

• Check patients in for appointments and verify demographics.
• Communicate financial obligations and schedule follow-up appointments.
• Maintain compliance with HIPAA and organizational policies.

Skills

Patient communication

Insurance verification

HIPAA compliance

Payment processing

Job description

Job Responsibilities:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Ensures all check-in procedures are completed, monitors patient wait times, and communicates changes to patients as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patients receive necessary disclosures and privacy information, and obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at the time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patients.
• Completes patient visits by scheduling follow-up appointments, including any specialty or ancillary services.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patients or guarantors of anticipated financial responsibilities, including copays, deductibles, or coinsurances, and collects payments accordingly.
• Performs cash posting following department guidelines.
• Adheres to organizational and HIPAA guidelines, maintaining patient confidentiality and rights.
• Works independently on work queues to ensure timely resolution of all accounts.
• Maintains productivity and quality performance standards.
• Maintains a high regard for confidentiality.
• Performs accurate medical record maintenance and releases.
• Assists with referrals and pre-certifications during encounters.
• Utilizes and maintains patient recall and reschedule lists appropriately.

Work Environment & Position Details:

Work is typically performed in an office environment. The position requires satisfying all job-specific obligations and complying with organizational policies and procedures. The specific statements are not all-inclusive but represent typical elements necessary for successful performance.

Position Details: The scheduled work hours are 3:00 PM - 11:30 PM, including weekends.

Why Work at Geisinger?

We offer a competitive compensation and benefits package focused on supporting you and your family, promoting diversity and inclusion, and fostering professional growth. Learn more at https://jobs.geisinger.org/diversity.

Benefits:

• Full benefits (health, dental, vision) starting day one
• Three medical plan options, with expanded networks for out-of-area employees and dependents
• Pre-tax savings plans, including FSA and HSA options
• Company-paid life insurance, disability coverage
• 401(k) plan with automatic contributions
• Generous paid time off (PTO)
• Up to $5,000 in annual tuition reimbursement
• MyHealth Rewards wellness program
• Family support benefits including adoption, fertility assistance, parental leave, and more
• Employee Assistance Program (EAP) for various support services
• Voluntary benefits such as accident, critical illness, hospital indemnity, and pet insurance